<?xml version="1.0" encoding="UTF-8" ?>
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<simple-methods xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
        xmlns="http://ofbiz.apache.org/Simple-Method" xsi:schemaLocation="http://ofbiz.apache.org/Simple-Method http://ofbiz.apache.org/dtds/simple-methods.xsd">
    <simple-method method-name="custRequestPermissionCheck" short-description="Cust Request Permission Check">
        <if>
            <condition>
                <and>
                    <not><if-empty field="parameters.fromPartyId"/></not>
                    <not><if-compare-field field="parameters.fromPartyId" to-field="userLogin.partyId" operator="equals"/></not>
                </and>
            </condition>
            <then>
                <set field="primaryPermission" value="ORDERMGR_CRQ"/>
                <call-simple-method method-name="genericBasePermissionCheck" xml-resource="component://common/minilang/permission/CommonPermissionServices.xml"/>
                <if-compare field="hasPermission" operator="not-equals" value="true">
                    <set field="resourceDescription" from-field="parameters.resourceDescription"/>
                    <if-empty field="resourceDescription">
                        <property-to-field resource="CommonUiLabels" property="CommonPermissionThisOperation" field="resourceDescription"/>
                    </if-empty>
                    <property-to-field resource="OrderErrorUiLabels" property="OrderSecurityErrorToRunCreateCustRequest" field="failMessage"/>
                    <set field="hasPermission" type="Boolean" value="false"/>
                    <field-to-result field="failMessage"/>
                </if-compare>
            </then>
            <else>
                <set field="hasPermission" type="Boolean" value="true"/>
            </else>
        </if>
        <field-to-result field="hasPermission"/>
    </simple-method>

    <simple-method method-name="createCustRequest" short-description="Create Customer Request">
        <make-value entity-name="CustRequest" value-field="newEntity"/>
        <set-nonpk-fields map="parameters" value-field="newEntity"/>
        <now-timestamp field="newEntity.lastModifiedDate"/>

        <now-timestamp field="nowTimestamp"/>
        <set from-field="nowTimestamp" field="newEntity.lastModifiedDate"/>
        <set from-field="nowTimestamp" field="newEntity.createdDate"/>
        <set from-field="userLogin.userLoginId" field="newEntity.lastModifiedByUserLogin"/>
        <set from-field="userLogin.userLoginId" field="newEntity.createdByUserLogin"/>

        <if-empty field="parameters.custRequestDate">
            <set field="newEntity.custRequestDate" from-field="nowTimestamp"/>
        </if-empty>

        <!-- always start with draft -->
        <set value="CRQ_DRAFT" field="newEntity.statusId"/>
        
        <if-not-empty field="parameters.custRequestId">
            <set field="newEntity.custRequestId" from-field="parameters.custRequestId"/>
            <else>
                <sequenced-id sequence-name="CustRequest" field="newEntity.custRequestId"/>
            </else>
        </if-not-empty>

        <create-value value-field="newEntity"/>
        <field-to-result field="newEntity.custRequestId" result-name="custRequestId"/>

        <!-- set status fields and history if provided -->
        <if-not-empty field="parameters.statusId">
            <set field="setStat.statusId" from-field="parameters.statusId"/>
            <set field="setStat.custRequestId" from-field="newEntity.custRequestId"/>
            <if-not-empty field="parameters.webSiteId">
                <set field="setStat.webSiteId" from-field="parameters.webSiteId"/>
            </if-not-empty>
            <call-service service-name="setCustRequestStatus" in-map-name="setStat"/>
        </if-not-empty>
        
        <!-- create also the item if key fields are provided -->
        <if>
            <condition>
                <or>
                    <not><if-empty field="parameters.productId"/></not>
                    <not><if-empty field="parameters.reservStart"/></not>
                    <not><if-empty field="parameters.story"/></not>
                    <not><if-empty field="parameters.description"/></not>
                </or>
            </condition>
            <then>
                <set-service-fields service-name="createCustRequestItem" map="parameters" to-map="createItem"/>
                <set field="createItem.custRequestId" from-field="newEntity.custRequestId"/>
                <call-service service-name="createCustRequestItem" in-map-name="createItem"/>
            </then>
        </if>
        
    </simple-method>

    <simple-method method-name="deleteCustRequest" short-description="Delete a draft Customer Request with no relations yet">
        <entity-one entity-name="CustRequest" value-field="custRequest"/>
        <if-compare operator="not-equals" value="CRQ_DRAFT" field="custRequest.statusId">
            <add-error ><fail-property resource="OrderErrorUiLabels" property="OrderCheckCustRequestDraftStatusForDelete"/></add-error>
        </if-compare>
        <check-errors/>
        <!-- delete attached content/roles first -->
        <remove-related relation-name="CustRequestContent" value-field="custRequest"/>
        <remove-related relation-name="CustRequestParty" value-field="custRequest"/>
        <remove-related relation-name="CustRequestStatus" value-field="custRequest"/>
        <remove-value value-field="custRequest"/>
    </simple-method>

    <simple-method method-name="updateCustRequest" short-description="Update Customer Request">
        <call-simple-method method-name="checkStatusCustRequest"/>
        <set field="oldStatusId" from-field="custRequest.statusId"/>
        <field-to-result field="oldStatusId"/>
        <now-timestamp field="nowTimestamp"/>
        <set from-field="nowTimestamp" field="custRequest.lastModifiedDate"/>
        <set from-field="userLogin.userLoginId" field="custRequest.lastModifiedByUserLogin"/>
        <set-nonpk-fields map="parameters" value-field="custRequest"/>
        <set field="custRequest.statusId" from-field="oldStatusId"/><!-- not update status yet -->
        <store-value value-field="custRequest"/>
        <if-not-empty field="parameters.statusId">
            <if-compare-field field="custRequest.statusId" to-field="parameters.statusId" operator="not-equals">
                <if-compare field="parameters.statusId" value="CRQ_CANCELLED" operator="equals">
                    <!-- check for related workefforts ...and when no time recorded cancel these too -->
                    <get-related value-field="custRequest" relation-name="CustRequestWorkEffort" list="workEfforts"/>
                    <if-not-empty field="workEfforts">
                        <iterate list="workEfforts" entry="workEffort">
                            <entity-one entity-name="WorkEffort" value-field="lowInfo">
                                <field-map field-name="workEffortId" from-field="workEffort.workEffortId"/>
                            </entity-one>
                            <call-simple-method method-name="getHours" xml-resource="component://workeffort/minilang/workeffort/WorkEffortSimpleServices.xml"/>
                            <set field="actualHours" from-field="highInfo.actualHours"/>
                            <!-- no hours recorded yet so custrequest can be cancelled -->
                            <if-empty field="actualHours">
                                <!-- changed status-->
                                <set field="custRequest.statusId" from-field="parameters.statusId"/>
                                <set field="updTask.workEffortId" from-field="workEffort.workEffortId"/>
                                <set field="updTask.currentStatusId" value="PTS_CANCELLED"/>
                                <call-service service-name="updateWorkEffort" in-map-name="updTask"/>
                                <else>
                                    <set field="parameters.statusId" from-field="custRequest.statusId"/>
                                    <property-to-field resource="OrderUiLabels" property="OrderCannotCancelRequestAlreadyWorkedOn" field="errorMessage"/>
                                    <field-to-result field="errorMessage"/>
                                    <set field="isShowEvent" value="N"/>
                                </else>
                            </if-empty>
                        </iterate>
                    </if-not-empty>
                </if-compare>
                <!-- update status and save the changed status in the history -->
                <set-service-fields service-name="setCustRequestStatus" map="parameters" to-map="setStat"/>
                <if-not-empty field="parameters.webSiteId">
                    <set field="setStat.webSiteId" from-field="parameters.webSiteId"/>
                </if-not-empty>
                <call-service service-name="setCustRequestStatus" in-map-name="setStat"/>
                <if-not-empty field="isShowEvent">
                    <clear-field field="successMessage"/>
                </if-not-empty>
            </if-compare-field>
        </if-not-empty>
        
        <!-- if story is provided update the first item of the customer request -->
        <if-not-empty field="parameters.story">
            <entity-and entity-name="CustRequestItem" list="custRequestItems">
                <field-map field-name="custRequestId" from-field="parameters.custRequestId"/>
            </entity-and>
            <if-not-empty field="custRequestItems">
                <first-from-list list="custRequestItems" entry="custRequestItem"/>
                <set-service-fields service-name="updateCustRequestItem" to-map="updateItem" map="custRequestItem"/>
                <set field="updateItem.story" from-field="parameters.story"/>
                <call-service service-name="updateCustRequestItem" in-map-name="updateItem"/>
                <else>
                    <set-service-fields service-name="createCustRequestItem" to-map="createItem" map="custRequest"/>
                    <set field="createItem.story" from-field="parameters.story"/>
                    <call-service service-name="createCustRequestItem" in-map-name="createItem"/>
                </else>
            </if-not-empty>
        </if-not-empty>
    </simple-method>
    <simple-method method-name="checkStatusCustRequest" short-description="Check StatusId CustRequest">
        <entity-one entity-name="CustRequest" value-field="custRequest"></entity-one>
        <if-empty field="custRequest">
            <add-error>
                <fail-property resource="OrderErrorUiLabels" property="OrderErrorCustRequestNotFound"/>
            </add-error>
            <log level="info" message="CustRequest not found, statusId Id: ${custRequest.statusId}"/>
            <check-errors/>
            </if-empty>
        <if>
            <condition>
                <or>
                    <if-compare field="custRequest.statusId" value="CRQ_CANCELLED" operator="equals"/>
                    <if-compare field="custRequest.statusId" value="CRQ_COMPLETED" operator="equals"/>                
                </or>
            </condition>
            <then>       
                <add-error><fail-property resource="OrderErrorUiLabels" property="OrderCheckCustRequest"/></add-error>
                <log level="info" message="Can only update CustRequest, when status is in-process...is now: ${custRequest.statusId}"/>                    
                <check-errors/>
            </then>
        </if>
    </simple-method>
    <simple-method method-name="createCustRequestNote" short-description="Create Customer Request Note">
        <make-value entity-name="CustRequestNote" value-field="newEntity"/>
        <set from-field="parameters.custRequestId" field="newEntity.custRequestId"/>
        <set from-field="parameters.noteInfo" field="newNoteMap.note"/>
        <call-service service-name="createNote" in-map-name="newNoteMap">
            <result-to-field result-name="noteId" field="newEntity.noteId"/>
        </call-service>
        <create-value value-field="newEntity"/>
        <field-to-result field="newEntity.noteId" result-name="noteId"/>
        <entity-one entity-name="CustRequest" value-field="custRequest"/>
        <field-to-result field="custRequest.fromPartyId" result-name="fromPartyId"/><!-- for notification services -->
        <field-to-result field="custRequest.custRequestName" result-name="custRequestName"/><!-- for notification services -->
        <call-simple-method method-name="updateCustRequestLastModifiedDate"/>
    </simple-method>
    <simple-method method-name="updateCustRequestNote" short-description="Update CustRequest Note">
        <entity-one entity-name="CustRequestNote" value-field="lookedUpValue"/>
        <entity-one entity-name="NoteData" value-field="lookedUpValueForNoteData"/>
        <set-nonpk-fields map="parameters" value-field="lookedUpValueForNoteData"/>
        <set-nonpk-fields map="parameters" value-field="lookedUpValue"/>
        <store-value value-field="lookedUpValue"/>
        <store-value value-field="lookedUpValueForNoteData"/>
        <call-simple-method method-name="updateCustRequestLastModifiedDate"/>
    </simple-method>
    <simple-method method-name="createCustRequestItemNote" short-description="Create Customer RequestItem Note">
        <call-simple-method method-name="checkStatusCustRequest"/>        
        <make-value entity-name="CustRequestItemNote" value-field="newEntity"/>
        <set from-field="parameters.custRequestId" field="newEntity.custRequestId"/>
        <set from-field="parameters.custRequestItemSeqId" field="newEntity.custRequestItemSeqId"/>
        <set from-field="parameters.note" field="newNoteMap.note"/>
        <set from-field="parameters.partyId" field="newNoteMap.partyId"/>
        <call-service service-name="createNote" in-map-name="newNoteMap">
            <result-to-field result-name="noteId" field="newEntity.noteId"/>
            <result-to-result result-name="partyId"/><!-- for notification services -->
        </call-service>
        <create-value value-field="newEntity"/>
        <field-to-result field="newEntity.noteId" result-name="noteId"/>
        <entity-one entity-name="CustRequest" value-field="custRequest"/>
        <field-to-result field="custRequest.fromPartyId" result-name="fromPartyId"/><!-- for notification services -->
        <field-to-result field="custRequest.custRequestName" result-name="custRequestName"/><!-- for notification services -->
        <call-simple-method method-name="updateCustRequestLastModifiedDate"/>
    </simple-method>

    <simple-method method-name="getCustRequestsByRole" short-description="Create Customer RequestItem Note">
        <set from-field="userLogin.partyId" field="lookupMap.partyId"/>
        <set from-field="parameters.roleTypeId" field="lookupMap.roleTypeId"/>

        <string-to-list string="priority" list="orderByList"/>
        <string-to-list string="-responseRequiredDate" list="orderByList"/>
        <string-to-list string="-custRequestDate" list="orderByList"/>
        <string-to-list string="-createdDate" list="orderByList"/>

        <find-by-and entity-name="CustRequestAndRole" list="custRequestAndRoles" map="lookupMap" order-by-list="orderByList"/>
        <field-to-result field="custRequestAndRoles" result-name="custRequestAndRoles"/>
    </simple-method>

    <simple-method method-name="createCustRequestFromCart" short-description="Create a CustRequest from a ShoppingCart">
        <call-object-method obj-field="parameters.cart" method-name="getPartyId" ret-field="createCustRequestInMap.fromPartyId"/>
        <set value="RF_QUOTE" field="createCustRequestInMap.custRequestTypeId"/>
        <set value="CRQ_SUBMITTED" field="createCustRequestInMap.statusId"/>
        <set field="createCustRequestInMap.custRequestName" from-field="parameters.custRequestName"/>
        <if-empty field="createCustRequestInMap.custRequestName">
            <property-to-field resource="OrderUiLabels" property="OrderRequestCreatedFromShoppingCart" field="custRequestName"/>
            <set field="createCustRequestInMap.custRequestName" from-field="custRequestName"/> 
        </if-empty>
        <call-object-method obj-field="parameters.cart" method-name="getCurrency" ret-field="createCustRequestInMap.maximumAmountUomId"/>
        <call-object-method obj-field="parameters.cart" method-name="getProductStoreId" ret-field="createCustRequestInMap.productStoreId"/>
        <call-object-method obj-field="parameters.cart" method-name="getChannelType" ret-field="createCustRequestInMap.salesChannelEnumId"/>
        <call-service service-name="createCustRequest" in-map-name="createCustRequestInMap">
            <result-to-field result-name="custRequestId" field="custRequestId"/>
        </call-service>
        <check-errors/>
        <entity-one entity-name="CustRequest" value-field="custRequest" auto-field-map="true"/>

        <!-- create, for every cart item, a request item -->
        <call-object-method obj-field="parameters.cart" method-name="items" ret-field="items"/>
        <iterate list="items" entry="item">
            <!-- a new request item is created -->
            <clear-field field="createCustRequestItemInMap"/>
            <call-object-method obj-field="item" method-name="getConfigWrapper" ret-field="configWrapper"/>
            <if-not-empty field="configWrapper">
                <call-object-method obj-field="configWrapper" method-name="getConfigId" ret-field="configId"/>
                <set from-field="configId" field="createCustRequestItemInMap.configId"/>
            </if-not-empty>
            <call-object-method obj-field="item" method-name="getIsPromo" ret-field="isPromo"/>
            <if-compare field="isPromo" value="false" operator="equals" type="Boolean">
                <set from-field="custRequest.custRequestId" field="createCustRequestItemInMap.custRequestId"/>
                <call-object-method obj-field="item" method-name="getProductId" ret-field="createCustRequestItemInMap.productId"/>
                <call-object-method obj-field="item" method-name="getQuantity" ret-field="createCustRequestItemInMap.quantity"/>
                <!--<call-object-method obj-field="item" method-name="getSelectedAmount" ret-field="createCustRequestItemInMap.selectedAmount"/>-->
                <!--<call-object-method obj-field="item" method-name="getItemComment" ret-field="createCustRequestItemInMap.comments"/>-->
                <call-object-method obj-field="item" method-name="getReservStart" ret-field="createCustRequestItemInMap.reservStart"/>
                <call-object-method obj-field="item" method-name="getReservLength" ret-field="createCustRequestItemInMap.reservLength"/>
                <call-object-method obj-field="item" method-name="getReservPersons" ret-field="createCustRequestItemInMap.reservPersons"/>
                <call-service service-name="createCustRequestItem" in-map-name="createCustRequestItemInMap">
                    <result-to-field result-name="custRequestItemSeqId" field="custRequestItemSeqId"/>
                </call-service>
            </if-compare>
        </iterate>

        <field-to-result field="custRequest.custRequestId" result-name="custRequestId"/>
    </simple-method>

    <simple-method method-name="createCustRequestFromShoppingList" short-description="Create a CustRequest from a Shopping List">
        <entity-one entity-name="ShoppingList" value-field="shoppingList" auto-field-map="true"/>
        <call-service service-name="loadCartFromShoppingList" in-map-name="parameters">
            <result-to-field result-name="shoppingCart" field="cart"/>
        </call-service>
        <set from-field="cart" field="createCustRequestFromCartInMap.cart"/>
        <set field="createCustRequestFromCartInMap.custRequestName" from-field="shoppingList.listName"/>
        <call-service service-name="createCustRequestFromCart" in-map-name="createCustRequestFromCartInMap">
            <result-to-field result-name="custRequestId" field="custRequestId"/>
        </call-service>
        <check-errors/>
        <field-to-result field="custRequestId" result-name="custRequestId"/>
    </simple-method>

    <!-- copy an existing CustRequestItem -->
    <simple-method method-name="copyCustRequestItem" short-description="Copy an existing CustRequestItem">
        <check-permission permission="ORDERMGR" action="_CRQ_CREATE">
            <fail-property resource="OrderErrorUiLabels" property="OrderSecurityErrorToRunCopyCustRequestItem"/>
        </check-permission>
        <check-errors/>
        <entity-one entity-name="CustRequestItem" value-field="custRequestItem" auto-field-map="true"/>
        <check-errors/>

        <set-service-fields service-name="createCustRequestItem" map="custRequestItem" to-map="createCustRequestItemInMap"/>
        <set field="createCustRequestItemInMap.custRequestId" from-field="parameters.custRequestIdTo"/>
        <set field="createCustRequestItemInMap.custRequestItemSeqId" from-field="parameters.custRequestItemSeqId"/>
        <if-empty field="parameters.custRequestIdTo">
            <if-empty field="parameters.custRequestItemSeqIdTo">
                <clear-field field="createCustRequestItemInMap.custRequestItemSeqId"/>
            </if-empty>
        </if-empty>

        <call-service service-name="createCustRequestItem" in-map-name="createCustRequestItemInMap">
            <result-to-field result-name="custRequestId" field="custRequestIdTo"/>
            <result-to-field result-name="custRequestItemSeqId" field="custRequestItemSeqId"/>
        </call-service>

        <check-errors/>

        <if-compare field="parameters.copyLinkedQuotes" value="Y" operator="equals">
            <get-related value-field="custRequestItem" relation-name="QuoteItem" list="quoteItems"/>
            <iterate list="quoteItems" entry="quoteItem">
                <clear-field field="createQuoteItemInMap"/>
                <set-service-fields service-name="createQuoteItem" map="quoteItem" to-map="createQuoteItemInMap"/>
                <set field="createQuoteItemInMap.custRequestId" from-field="custRequestIdTo"/>
                <set field="createQuoteItemInMap.custRequestItemSeqId" from-field="custRequestItemSeqId"/>
                <clear-field field="createQuoteItemInMap.quoteItemSeqId"/>
                <call-service service-name="createQuoteItem" in-map-name="createQuoteItemInMap"/>
            </iterate>
        </if-compare>

        <check-errors/>
    </simple-method>

    <simple-method method-name="setCustRequestStatus" short-description="change the customer request Status">
        <entity-one entity-name="CustRequest" value-field="custRequest"/>
        <if-not-empty field="custRequest">
            <field-to-result field="custRequest.statusId" result-name="oldStatusId"/>
            <field-to-result field="custRequest.custRequestId"  result-name="custRequestId"/>
            <field-to-result field="custRequest.fromPartyId" result-name="fromPartyId"/><!-- for notification -->
            <field-to-result field="custRequest.custRequestName" result-name="custRequestName"/><!-- for notification -->
            <if-compare-field field="custRequest.statusId" to-field="parameters.statusId" operator="not-equals">
                <entity-one entity-name="StatusValidChange" value-field="statusChange">
                    <field-map field-name="statusId" from-field="custRequest.statusId"/>
                    <field-map field-name="statusIdTo" from-field="parameters.statusId"/>
                </entity-one>
                <if-empty field="statusChange">
                    <set field="msg" value="Status is not a valid change: from ${custRequest.statusId} to ${parameters.statusId}"/>
                    <log level="error" message="${msg}"/>
                    <add-error>
                        <fail-property resource="OrderErrorUiLabels" property="OrderErrorCouldNotChangeOrderStatusFromTo"/>
                    </add-error>
                </if-empty>
            </if-compare-field>
        </if-not-empty>
        
        <!-- if not draft status input check for from fromPartyId present and name is present -->
        <if-compare operator="not-equals" value="CRQ_DRAFT" field="parameters.statusId">
            <if-empty field="custRequest.fromPartyId">
                <add-error>
                    <fail-property resource="OrderUiLabels" property="OrderCustRequestShouldHaveFromPartyIdIfNotDraft"/>
                </add-error>
            </if-empty>
            <if-empty field="custRequest.custRequestName">
                <add-error>
                    <fail-property resource="OrderUiLabels" property="OrderCustRequestShouldHaveCustRequestNameIfNotDraft"/>
                </add-error>
            </if-empty>
        </if-compare>
        <check-errors/>

        <set field="custRequest.statusId" from-field="parameters.statusId"/>
        <if-not-empty field="parameters.reason"><!-- update reason if provided -->
            <set field="custRequest.reason" from-field="parameters.reason"/>
        </if-not-empty>
        <now-timestamp field="custRequest.lastModifiedDate"/>
        <store-value value-field="custRequest"/>
        <set-service-fields service-name="createCustRequestStatus" map="parameters" to-map="rqMap"/>
        <call-service service-name="createCustRequestStatus" in-map-name="rqMap"/>
    </simple-method>

    <simple-method method-name="createCustRequestFromCommEvent" short-description="Create a Customer request from a commEvent(email)">
        <entity-one entity-name="CommunicationEvent" value-field="communicationEvent"/>

        <!-- check if the commevent is already converted to a customer request, then return that id -->
        <get-related relation-name="CustRequestCommEvent" list="custRequests" value-field="communicationEvent"/>
        <if-compare operator="equals" value="COM_COMPLETE" field="communicationEvent.statusId">
            <if-not-empty field="custRequests">
                <field-to-result field="custRequests[0].custRequestId" result-name="custRequestId"/>            
                <return/>
            </if-not-empty>
        </if-compare>
                
        <set-service-fields service-name="createCustRequest" map="parameters" to-map="custRequest"/>
        <if-empty field="custRequest.custRequestName">
            <set field="subjectLength" value="${groovy:communicationEvent.subject.length()}" type="Integer"/>
            <if-compare field="subjectLength" operator="less" value="100" type="Integer">
                <set field="custRequest.custRequestName" from-field="communicationEvent.subject"/>
                <else>
                    <set field="custRequest.custRequestName" value="${groovy:communicationEvent.subject.substring(0,95) + &quot;.....&quot; }"/>
                </else>
            </if-compare>
        </if-empty>
        <if-empty field="parameters.custRequestTypeId">
            <set field="custRequest.custRequestTypeId" value="RF_SUPPORT"/>
        </if-empty>
        <if-empty field="parameters.fromPartyId">
            <set field="custRequest.fromPartyId" from-field="communicationEvent.partyIdFrom"/>
        </if-empty>
        <set field="custRequest.custRequestDate" from-field="communicationEvent.entryDate"/>
        <set field="custRequest.statusId" value="CRQ_ACCEPTED"/>
        <if-empty field="custRequest.story">
            <set field="custRequest.story" from-field="communicationEvent.content"/>
        </if-empty>
        <call-service service-name="createCustRequest" in-map-name="custRequest">
            <result-to-field result-name="custRequestId" field="parameters.custRequestId"/>
        </call-service>
        <set-service-fields service-name="createCustRequestCommEvent" map="parameters" to-map="custRequestCommEvent"/>
        <call-service service-name="createCustRequestCommEvent" in-map-name="custRequestCommEvent"/>

        <!-- copy attachments/content -->
        <entity-and entity-name="CommEventContentAssoc" list="custRequestContents">
            <field-map field-name="communicationEventId" from-field="parameters.communicationEventId"/>
        </entity-and>
        <iterate list="custRequestContents" entry="custRequestContent">
            <set field="reqContent.custRequestId" from-field="parameters.custRequestId"/>
            <set field="reqContent.contentId" from-field="custRequestContent.contentId"/>
            <call-service service-name="createCustRequestContent" in-map-name="reqContent"/>
        </iterate>

        <!-- update status from communication event -->
        <set-service-fields service-name="setCommunicationEventStatus" map="parameters" to-map="updStat"/>
        <set field="updStat.setRoleStatusToComplete" value="Y"/>
        <set field="updStat.statusId" value="COM_COMPLETE"/>
        <call-service service-name="setCommunicationEventStatus" in-map-name="updStat"/>

        <field-to-result field="parameters.custRequestId" result-name="custRequestId"/>
        <string-to-list string="Customer request ${parameters.custRequestId} created" list="successMessageList"/>
    </simple-method>
    <simple-method method-name="updateCustRequestLastModifiedDate" short-description="update the modified date field in a customer request">
        <entity-one entity-name="CustRequest" value-field="custRequest"/>
        <now-timestamp field="custRequest.lastModifiedDate"/>
        <store-value value-field="custRequest"/>
    </simple-method>

</simple-methods>
